FSCS in-default register

UK Car Group Ltd formerly Carcraft Group Ltd

Declared in default18 December 2015FRN 309050

What this means for you

Because UK Car Group Ltd formerly Carcraft Group Ltd has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

UK Car Group Ltd, formerly trading as Carcraft Group Ltd (FRN 309050), provided payment protection insurance claims services to customers. The Financial Services Compensation Scheme declared the firm in default on 18 December 2015. Customers with valid claims under the FSCS may be entitled to compensation of up to 90% of their losses with no upper limit.

Products this firm wrote

Ppi Claims

How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.