Sequence Financial Management Ltd, trading as Sequence Pension Solutions, Moneybrain Robo-Advice
What this means for you
Because Sequence Financial Management Ltd, trading as Sequence Pension Solutions, Moneybrain Robo-Advice has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.
Background
Sequence Financial Management Ltd, which operated under the trading names Sequence Pension Solutions and Moneybrain Robo-Advice (FRN 528196), provided pension, insurance, and investment services to UK customers. The Financial Services Compensation Scheme declared the firm in default on 29 January 2021. Eligible customers may claim up to £85,000 for pension and investment losses, and up to 90 per cent of insurance claims with no upper limit.
Products this firm wrote
How to claim
- Check you were a customer of this firm during the period it was regulated.
- Gather your policy / advice / contract paperwork — start with anything you have in writing.
- Identify your loss and the date it crystallised.
- Apply via the FSCS online claim portal at claims.fscs.org.uk.
- The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.