FSCS in-default register

Kingsdown Financial Services t/a Mortgage Bureau (UK) Walmer

Declared in default22 July 2014FRN 301317

What this means for you

Because Kingsdown Financial Services t/a Mortgage Bureau (UK) Walmer has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Kingsdown Financial Services, trading as Mortgage Bureau (UK) Walmer (FRN 301317), was declared in default by the Financial Services Compensation Scheme on 22 July 2014. The firm's product range cannot be determined from available records. Eligible customers may be entitled to compensation up to the applicable FSCS limits depending on the types of products held.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.