Orchard Financial Services Limited formerly Neatstrong Limited
What this means for you
Because Orchard Financial Services Limited formerly Neatstrong Limited has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.
Background
Orchard Financial Services Limited, formerly trading as Neatstrong Limited (FRN 145827), was declared in default by the FSCS on 14 January 1999. The firm's specific product offerings are not recorded in available data, limiting clarity on the scope of its financial services activities. Former customers may be eligible for FSCS compensation, though entitlement levels depend on the product categories involved, with standard limits typically applying at £85,000 for investments, mortgages, and deposits, or 90 per cent of losses for insurance without a monetary cap.
Products this firm wrote
How to claim
- Check you were a customer of this firm during the period it was regulated.
- Gather your policy / advice / contract paperwork — start with anything you have in writing.
- Identify your loss and the date it crystallised.
- Apply via the FSCS online claim portal at claims.fscs.org.uk.
- The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.