FOS decisions / British Steel Pension Transfer
British Steel Pension Transfer
Financial Ombudsman Service final decisions, reproduced verbatim from the FOS published decisions register.
Decisions
18
Upheld
16
Not upheld
2
Avg redress
—
Upheld complaints (16)
Bhavik Shah IFA
DRN-4487206Firms must correctly apply the FCA's BSPS Defined Benefit Advice Assessment Tool according to the redress scheme rules when reviewing pension transfer advice.
UpheldBhavik Shah IFA
DRN-4499524Firms must follow FCA redress scheme rules when reviewing BSPS pension transfer advice, including correctly applying the DBAAT assessment tool and basing loss calculations on actual rather than hypothetical values.
UpheldCST Wealth Management Limited
DRN-4591866A financial adviser must ensure pension transfer advice is suitable having regard to the consumer's circumstances, the critical yield required, and the viability of matching defined benefit scheme benefits.
UpheldFIL Wealth Management Limited
DRN-4563162Firms must correctly apply the FCA's DBAAT tool and redress scheme rules (CONRED 4) when reviewing the suitability of defined benefit pension transfer advice.
UpheldFB Wealth Management Ltd
DRN-4568559Firms must follow FCA redress scheme rules and use the DBAAT tool correctly, with proper documented reasoning when overriding suggested unsuitable ratings.
UpheldQuilter Financial Services Ltd
DRN-4561781Firms must correctly apply the FCA's BSPS Defined Benefit Advice Assessment Tool and redress scheme rules when reviewing suitability of pension transfer advice.
UpheldTuto Money Limited
DRN-4630528A transfer of defined-benefit pension benefits must be suitable for the individual's circumstances, taking into account their attitude to risk, financial needs, and the critical yield required to match the benefits being given up.
UpheldMerlin Financial Services Limited
DRN-4662221Firms must correctly apply the FCA's BSPS redress scheme rules and DBAAT assessment tool when reviewing suitability of pension transfer advice to former BSPS members.
UpheldFB Wealth Management Ltd
DRN-4549615A transfer out of a defined benefit pension scheme must be suitable based on the consumer's circumstances, objectives and the scheme's guaranteed benefits, assessed in accordance with FCA redress scheme rules using the DBAAT tool.
UpheldPi Financial Ltd
DRN-4652474Firms must follow the FCA's BSPS redress scheme rules and use the DBAAT assessment tool correctly, with a starting assumption that remaining in the DB scheme is suitable unless clearly demonstrated otherwise.
UpheldQuilter Financial Services Ltd
DRN-4643911Under the FCA's BSPS redress scheme, firms must assume a defined benefits pension scheme is suitable unless they can clearly demonstrate a transfer is in the consumer's best interests, applying the DBAAT assessment tool correctly.
UpheldMerlin Financial Services Limited
DRN-4723626A pension transfer advice recommendation must be suitable based on the member's circumstances, particularly regarding their income needs in retirement and their risk profile relative to the security of their defined benefit pension.
UpheldSense Network Limited
DRN-4692836Advice to transfer from a defined benefit pension scheme must be suitable based on the consumer's circumstances, needs, and objectives at the time of advice.
UpheldThe Prudential Assurance Company Limited
DRN-4628147Pension transfer advice must be suitable having regard to the consumer's circumstances, objectives, and the regulatory framework for assessing defined benefit pension transfers.
UpheldMacsen Wealth Management Ltd
DRN-4717134BSPS redress calculations must use normal retirement age of 65 unless rebutted by specific evidence, and initial adviser charges must be included unless future advice arrangements are already in place.
UpheldDavid Stock & Co Limited
DRN-4931813Firms must apply the FCA's BSPS redress scheme rules correctly, including using the correct valuation date and comparing the transferred value against the pension plan value on the specified assessment date.
Upheld
Not-upheld complaints (2)
The Tavistock Partnership Limited
DRN-5176058A firm must correctly apply the FCA BSPS Consumer Redress scheme rules and calculator to determine whether unsuitable pension transfer advice resulted in quantifiable financial loss.
Not upheldReAssure Limited
DRN-5729317A complaint about pension transfer advice given more than six years previously cannot be revisited by the ombudsman where the consumer accepted compensation offered through the industry-wide Pension Review process.
Not upheld